Amazon Prime Video Not Working? Here'due south What to Practise

What steps you should take when yourFleabag marathon gets rudely interrupted.

Mindy Woodall

Managing Editor, Home Security & Smart Abode

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Included with Amazon Prime subscription ($119.00/yr.)

Information effective 03/08/2022. Offers and availability vary by location and are discipline to alter.

Yous've finally found time to catch up on The Marvelous Mrs. Maisel, but your Amazon Prime Video does non desire to play along. What exercise you exercise when your Prime Video is spitting out mistake codes?

Here are some basic troubleshooting steps you can follow to become dorsum on your As We Run into It game.

Troubleshooting Amazon Prime Video

Before nosotros bound into specific error codes, we suggest that you follow these unproblematic steps for any problems you're experiencing while streaming Amazon Prime Video.

Extra troubleshooting tips:

  • Check your internet connection. If your network is experiencing disruptions due to outside bug, similar network congestion during peak times, you may demand to wait into getting a faster connection.
  • Endeavor disconnecting your Wi-Fi router for 30 seconds, then reconnecting it.
  • Sign out of your Amazon Prime number Video business relationship and so sign back in.
  • Delete the Amazon Prime number Video app that yous're using from your device, then re-download it and log in.
  • Restart the device you are using.

Mutual Amazon Prime number Video mistake codes

At that place are a ton of different error codes y'all might see pop upwardly on your Prime Video screen. Nosotros've compiled a list of the most mutual codes, so you know you lot're not getting weird one.

  • 1007
  • 1022
  • 7003
  • 7005
  • 7031
  • 7135
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 9003
  • 9074

If you want to know exactly what all those codes mean, you're a bit out of luck—Amazon doesn't publish a guide to its error codes. And your screen probably only says something similar, "Video Unavailable." Only in that location are some full general guidelines you lot can follow no matter what mistake code you lot're getting.

Before nosotros dive into those, here's the best tip: Amazon runs a handy Twitter feed. You can check it just to make sure the servers or the app are even so working fine. If in that location'southward a problem for all users, check this feed and see if there is an declaration.

Try turning it off and on once more

If you lot haven't already done it, try the offset step in solving whatsoever It problem: turning the matter off and on over again. Refresh your browser window, restart the app, plough off your TV: y'all get the drill. However you're trying to consume your Prime Video content, plough that baby off and so switch information technology back on.

However not working? At least you lot did Roy from The It Crowd proud.

Try switching browsers

Some codes, like number 7031, yous get when you lot're using a specific browser (similar Chrome). And for whatever reason, Prime Video and Chrome aren't getting along that twenty-four hours. (Information technology wouldn't be the commencement time Amazon and Google take made their differences our trouble.)

Endeavour switching to a different browser, like Firefox or Safari. And no matter which browser you're using, make sure it's upwards to date. If you've pressed that "update after" button too many times on your software, your browser might not be upwards with the times anymore.

Run a speed test

Streaming video takes a lot of bandwidth, and if your internet connection isn't fast plenty, so you're not going to have a good experience. We recommend that yous have reliable download speeds of at to the lowest degree 25 Mbps for streaming video.

Keep in mind that if yous or your partner or kids or relatives or all of the above are working from home or trying to relax, and y'all're all trying to run Netflix, Hulu, and Prime Video, then you lot're probably going to have bandwidth issues.

If the real trouble is that yous need a meliorate, faster cyberspace program in general, you tin can cheque out some of the speediest providers.

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Check your HDMI cable

Make certain the HDMI cable you lot're using to connect your Television to your streaming device has the right compatibility. Your cable needs to work with either HDMI 1.iv or HDMI 2.2 (depending on if you want to stream regular ol' loftier-definition content or if you're going full 4K).

If yous have a full-on smart Television set, then you can ditch your streaming device entirely and avoid whatever HDMI debacles. Just download the Prime Video app from your Tv's app shop.

Check your router

If you still have that hand-me-downwards router you got from your friend six years ago, it might not exist up to the chore of streaming HD video. Y'all can attempt moving the router to a amend position or hardwiring the router to your Telly, only at the end of the day, you might merely demand a better ane.

If you have a big house, then yous might also demand better network coverage. In which case, Wi-Fi range extenders can help with that.

Plough off your VPN

Finally, we know it's really convenient to watch Avatar: The Last Airbender on German Netflix from the comfort of your United States-based home, but Prime Video doesn't always play well with VPNs.

Disconnect your VPN and have the fact that, at least with Prime Video, you'll have to stick to shows available in your own country. (German language Netflix, we still honey you.)

All the same having trouble? Try other streaming services

You might want to jump ship to some other streaming service entirely—at least for the day. You can also cheque out our Best Live Goggle box Streaming Services for a full rundown of the best streaming providers out there.

Best streaming alternatives to Amazon Prime Video

Information every bit of 11/29/2021. Offers and availability vary past location and are subject to change.

Mindy Woodall

Written by

Mindy Woodall

Mindy has been writing about engineering for seven years. She covers all things smart home for Reviews.org, and keeps rails of the latest robot gadgets. Mindy attended the University of Utah and her piece of work has been featured on the likes of Parents.com, Digital Care, Hostfully, and more.

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