Fix payment problems, such as declined or incomplete transactions

If you have bug paying for Google products, you might need to gear up a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed by instructions for submitting additional information to u.s.a., please exercise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and try the transaction over again.
  • Try using a Google Play gift carte du jour to complete the transaction.
  • Try using the best interface for your calculating device:
    • If y'all're using a desktop computer, try the transaction using the Google production's website.
    • If y'all're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Effort signing in to an existing Google business relationship and placing the order once more.
    • Attempt creating a new Google account if you lot don't already take ane and visiting the Google Shop to try the transaction over again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is upwardly to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please apply another class of payment."

Note: These steps also apply if you see the error message "Your payment didn't become through. Please try a unlike payment method or effort once more later."

Try the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again.
  2. Make sure you have plenty money in your business relationship for the purchase.
  3. If you're still having issues, contact your bank to see if there'south a problem with your account.
  4. Try making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this bulletin, it might be considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a niggling more information to protect your account against fraud.
  • We need a piffling more information to comply with EU constabulary (European customers merely).

To fix the effect, try the following:

  1. Go to the Payments centre.
  2. Have action on any errors or requests in the payments center.
    1. You might demand to verify your identity before you lot can buy annihilation through your Google Account.
  3. Brand sure your proper noun, address, and payment information are up to date.

"Unable to process payment: Depression bill of fare balance"

You might not accept enough funds in your business relationship to brand the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Carte is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. You must verify the carte du jour before you can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, y'all'll notice a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method once more:

  1. Confirm which card yous want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Check your bill of fare statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You tin can't use this card for this purchase. Try to make the buy again with a unlike carte du jour.

If the carte du jour yous want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to practise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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